Our engagement : The quality of our services
Our engagement is to establish a relationship based on mutual trust using an observational process that guarantees the quality of our services. Our consultants will be with you all along the achievement of your market research, in a way that clearly defines your needs and sets up the best methodology to propose concrete recommendations for your project. Our competencies are the following : Marketing & Startegy, Information Systems, Communication and Finance/Business creation.
ISO 9001 Certification
The ISO 9001 norm defines a series of requirements regarding the set up of a management system about the quality of an organization; no matter its size or its business segment. Junior ESC Grenoble is one of the few Junior-Enterprises which possess this certification, it guarantees the quality of our services and brings you an additional credibility to our structure. This required level explains our satisfaction rate of 97% over the three last years.
CNJE (National Confederation of Junior-Enterprises) Movement
CNJE Movement reunites all the Junior-Enterprises of France - more than 160 organizations - and ensures the respect of the legislative and ethical framework basis that govern them. A Junior-Enterprise is a not-for-profit association which promotes economic and pedagogical development and allows the students to put into practice the academic teaching they receive.
Consumer Satisfaction Survey
It consists of evaluating the respondents' satisfaction - who you would like to target - by administering them precise, researched questions.
To evaluate your customer relationship
Through a precise questionnire, the consumers' satisfaction survey allows you to measure the importance of the services you offer to your customers according to them.
To understand the causes of dissatisfaction
To provide you with key elements by analysing the collected data and find the origins of the customers' insatisfaction. To evaluate the impacts on your customers and your sales. To provide you an operational recommendations' report.
To identify the satisfaction causes and develop them.
To define the strong points of your customer relationship as the basis of their statisfaction. To develop strong customer relationships by optimizing your offer and proposing the best solutions that provide the most satisfaction.
The business plan allows you to formalize in writting the business prospects of your company. It allows you to determine a potential future and project the risks or opportunities in that future for your company. It is necessary if you wish to obtain a bank loan.
To plan and define your project
To reinforce a customer relationship, you will require a large amount of knowledge of your clients expectations. To determine the customer satisfaction origins and level of customer relationship will provide a key factor of success for your company.
To convince your interlocutors
To determine possible causes of dissatisfaction by organizing focus group or analyzing survey data/semi-structured interview data.
To create a strategy
Thanks to results collected from your customers, Junior ESC Grenoble allows you to reorganize, revise a system or adapt your communication pathways.
The objective of a communication plan is to boost the company's image. It allows you to develop a visual identity and to portray values through your company in a way to set up the appropriate supports for this communication.
To target the audience
It is about identifying the customers your company is targeting. We analyse the characteristics of the chosen market, the consumption habits, the behaviors as well as the image your company is reflecting.
To develop the communication tools
Once this step realized, Junior ESC Grenoble allows you to define the actions to be put in place (communication, supports, distribution channels, etc.)
Thanks to our expertise, you will have in your hands the essential keys to reach your objectives.
We are certain that technology can offer many opportunities for companies of all sizes and sectors. It is because of this perspective that we have decided to work in cooperation with "Nsigma Junior Entreprise" to combine their knowledges in website, apps and software creation with our webmarketing, design and communication strategy. We propose you joint services in conception and optimization of websites by considering your market environment and your customer expectations.
Increase the visibility of your website on search engines
From the conception of your strategy to the creation of your website, we support you in all stages of your E-commerce development.
To develop a custom-made management software for your company. To develop an internal tool to answer the specific needs of your company.
This global study will allow you to define the key variables of a market : Demand, competition, or even market size. It is about an analysis of the key trends of the market from an extensive documentary research. It allows, above all, to evaluate the relevance and the realism of a new project.
To assure a project's relevance.
This study will allow you to quantify with precision the relevance of your project on a given target market. It will also give you precise answers on the uncertain points you may have by refining this target market.
To evaluate the market opportunities
The market research showcases the key trends of the market and the potential customers. It enables you to define the new opportunities which will help you in developing potential areas of opportunity and improvement
A strategy definition tool
Due to this study based on your specific objectives, you will obtain strategic priorities and operational recommendations which will help you before and after the launch of your project.
It allows the company to know what position their brand or product image has in the consumer's mind compared to their competitors.
To precisely know your positioning
The aim of the positioning study is to help you to define your brand perception by customers, or even compared to your competitors' positions.
To anticipate the clients' behavior
By becoming close to your customers, we offer you key insight to strengthening this relationship which will enable you to anticipate their behaviors and fully answer their needs.
To better control your positioning
By knowing better your customers, and thanks to our practical recommendations, you will be able to easily portray the image you want to project in such a way that optimizes positioning on your target market.
Consumer Satisfaction Survey
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